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Terms and Conditions

All reservations made at The Sebel Melbourne Docklands & The Sebel Residences Melbourne Docklands are made subject to the terms and conditions as specified by the booking including the following, please read the following terms and conditions carefully in doing this you agree to be bound by these terms and conditions.

 

  1. Reservations:
    • All reservations made at The Sebel Melbourne Docklands & The Sebel Residences Melbourne Docklands are subject to the terms and conditions specified by the individual booking.
    • A valid credit card is required to guarantee your reservation or full pre-payment may be required based on the rate type booked.
  2. Photographic Identification:
    • Photographic identification must be provided upon check-in, and it must match the name of the reservation holder.
    • Failure to provide proper identification may result in the cancellation of your reservation, and you will be responsible for the full amount of the reservation.
  3. Payment:
    • Payment is required upon check-in unless alternative arrangements have been made or the booking has been prepaid.
    • A valid credit card in the name of the reservation holder must be presented for room charges and security bond.
    • If the cardholder's name differs from the guest's name, a written credit card authorization from the cardholder will be required.
    • Interim accounts may be provided or charged to the credit card used for the booking or guarantee, even if you have not checked out of the hotel.
  4. Security Bond:
    • A deposit of $200.00 will be pre-authorized on your nominated credit card upon check-in as a bond cover for room damage or incidental items.
    • This deposit is not a formal charge but will reflect in your accounts available balance.
    • The bond will be released within 5-10 working days by your issuing financial company after your departure.
  5. No Smoking:
    • Smoking is strictly prohibited in The Sebel Melbourne Docklands & The Sebel Residences Melbourne Docklands, including accommodation rooms, balconies, public areas, and restrooms.
    • Smoking within these areas will result in additional cleaning charges of up to $400.00 per day.
  6. No Party Policy:
    • Extra visitors are not permitted to stay in the rooms, and any additional guests must register with Reception.
    • The Sebel Melbourne Docklands & The Sebel Residences Melbourne Docklands strictly enforce a "No Party Policy."
    • Excessive noise that disturbs other guests & residents may result in a fine of $500.00 and possible eviction without refund.
    • Failure to comply with management's requests may incur additional charges and forfeiture of the security bond.
  7. Rates:
    • Rates are subject to availability at the time of booking and may change without notice.
    • The displayed "From" rates are indicative and subject to availability and specific terms and conditions.
    • All packages and rates are subject to individual terms and conditions as specified.
  8. Currency:
    • All rates quoted on our website are in Australian dollars (AUD) unless otherwise specified.
  9. Taxes and Service Charges:
    • All rates are inclusive of GST (Goods and Services Tax) at the current rate of 10%, subject to change based on government requirements.
  10. Cancellation/No-Show Policy:
    • Cancellations are subject to the terms and conditions of the rate or package booked.
    • A no-show will be charged according to the cancellation policy.
  11. Check-in and Check-out:
    • Check-in time is from 14:00.
    • Check-out time is no later than 10:00.
    • Early check-in may be available subject to availability and rate charge.
    • Late check-out up to 14:00 is subject to availability and incurs a rate of $30.00 per hour.
    • Late check-out after 18:00 is subject to availability and will be charged at the full rate for that night.
  12. Additional Person Charge:
    • Children 12 years or under, occupying the same room as their accompanying adult(s) and using existing bedding, stay complimentary.
    • An additional charge of $60.00 per day applies for an additional person over 12 years old occupying a room or requiring a rollaway bed, subject to room configuration.
    • Cots are available & must be requested at time of booking; charge $15.00 per day.
  13. Car Parking:
    • The Sebel Melbourne Docklands & The Sebel Residences Melbourne Docklands offer on-site, self-park undercover car parking at a charge of $40.00 per night, subject to availability.
    • Unauthorized parking may result in towing or fines at the guest's own cost.
    • The hotel is not responsible for any theft, damage, or loss of vehicles or personal items contained in the car.
  14. Housekeeping:
    • The Sebel Melbourne Docklands provides daily housekeeping, except on Sundays and public holidays.
    • The Sebel Residences Melbourne Docklands provides one weekly housekeeping service for stays of 7 nights or more.
    • Additional housekeeping services can be arranged for stays under 7 days at an additional charge.
  15. Keys/Swipes:
    • Guests must return the keys to Reception or deposit them in the express key drop box upon checkout.
    • Failure to return keys or swipes may result in a replacement fee of $200.00 per item charged to the guest's account.
  16. Pet Policy:
    • Pets are permitted at The Sebel Residences Melbourne Docklands, subject to the availability of pet-friendly apartments and prior arrangements.
    • Dog breed and weight must be advised at the time of booking.
    • A non-dangerous dog under 15 kg is permitted upon application.
    • Cats are welcome with the same terms and conditions and applicable fees.
    • Certain guidelines and conditions apply to pets, such as toilet training, not leaving pets alone in the apartment, and bringing their bedding and bowls.
    • A pet cleaning fee will apply upon departure, depending on the apartment type.
  17. Third-Party Products & Services:
    • Third-party bookings, coupons, and vouchers are subject to the terms and conditions specified by the third party.
    • The Sebel Melbourne Docklands & The Sebel Residences Melbourne Docklands are not responsible for any errors or amendments made by third-party providers.
    • The hotel is not liable for any act or omission, default, or negligence of third-party providers.
  18. Liability:
    • The Sebel Melbourne Docklands & The Sebel Residences Melbourne Docklands will not be liable for the loss or damage of any personal property left or missing from the premises.
    • Guests are required to report any damage, loss, or injury immediately to hotel management.
  19. Disclaimer:
    • While we strive to maintain accurate and up-to-date information on our website, changes may occur without notice, and The Sebel Melbourne Docklands & The Sebel Residences Melbourne Docklands will not be held responsible for any inaccuracies or amendments.

Please note that these terms and conditions are subject to change without notice. It is advisable to review them periodically for any updates or amendments.